Voice-over for phone announcements and IVR
The phone announcement is the most-heard text a company owns, and the least considered.
People who ring are rarely in a festive mood. They have a question, perhaps a problem, and the first thing they meet is a voice. Whether that voice sounds patient or irritated, whether it guides the menu or reels it off, decides the mood the conversation starts in — before any human picks up.
Technically it is harder than it looks. Menu prompts need clear breaks so the digit sticks rather than the sentence. Hold loops need a pace that is not aggressive on the fourth pass. And opening hours or holiday messages have to be built so single elements can be swapped without re-recording the whole run.
So I build the blocks separately: greeting, menu items, hold loop, holidays, emergency. Your phone system gets individual files, cleanly named, in the format it actually eats — 8 kHz mono for older systems, 48 kHz for modern ones, µ-law or a-law where needed.
Voiced for
Over 50 documented telephony projects for one systems provider alone — plus the phone systems of banks, dealerships and clinics.
- perfect phone
- AMAG
- Die Mobiliar
- St. Galler Kantonalbank
- Hirslanden
- Clientis
- Adtelier
What it costs
Phone announcements are internal and not publicly advertised, so the usage is narrow and the price modest. Billing is by number of elements, not by minutes. Later single changes, new opening hours for instance, are small add-ons.
Common questions
What format do I need the files in?
Your phone system decides, and the answers vary surprisingly. Older systems often want WAV 8 kHz mono, sometimes µ-law or a-law; modern cloud systems take WAV 48 kHz or MP3. Ask your provider — I deliver any common format, but only if I know which one.
Can single announcements be changed later?
Yes, which is why I record in blocks from the start. New opening hours or an extra menu item then mean a short pick-up in the same register, not a whole new run.
Do you record announcements in Swiss German too?
Yes, in Zurich dialect. For phone systems the choice is strategic though: dialect reads as local and close, standard German is easier for callers from across the German-speaking area. Many organisations run both and switch by number.